What to do if you have a complaint

If you are unhappy about our advice or services, please write to:

Complaints Manager, Select My Loan, PO Box 9073 Harris Park NSW 2150. 02 9891 3887

http://www.Select My Click: Complains; Select My Loan

T: (02) 9891 3887 E: , , 104 Wigram Street, Harris Park NSW 2150

We will investigate your complaint and respond to your concerns as quickly as possible and within 45 days. If we have not responded to your complaint within 45 days or if you feel it has not been resolved to your satisfaction, you may refer your concerns to the Credit and Investment Ombudsman (COSL). They provide a fair and independent dispute resolution service.

You can contact Credit and Invesment Ombudsman at: CIO Member Number: M0032 651 The Complains Officer, P O Box A252, Sydney South NSW 1235 Online: Email: Telephone: 1800 138 422

Professional Indemnity insurance

Select My Loan is covered by professional indemnity insurance satisfying the requirements under the National Consumer Credit Protection Act for compensation arrangements. Our insurance arrangements cover claims made against us as the licensee and for the conduct of our advisers whilst acting as our Credit Representatives. In addition, the professional indemnity insurance policy covers claims in relation to the conduct of representatives and employees while they were authorised representatives of Select My Loan even if they are no longer a representative under our license subject to the usual terms of the policy in relation to providing indemnity.